Terms & Conditions


Portfolio Wedding Stationery

1.  You will need to fill out an Order Form with all the details of your wedding day and post it to me with a 50% deposit to secure your order.  50% of this deposit is non-refundable.  Fill out only those areas applicable to you.  Alternatively please call or email me to discuss your requirements.

2.  If you decide on a design from the website, I can personalise it for free.  You will only be charged for the price of the invitations.

3.  The prices quoted include the invitation cover, inserts comprising of the invitation, RSVP card and customised additional information. (This includes accommodation and directions) unless stated otherwise.  I can also include a section within the additional information for wedding gifts (if enough room) at no additional cost.  I include envelopes with the invitations and self-addressed envelopes for the RSVP cards.  N.B All of this is negotiable depending on your budget.

4.  Customers are advised to order a sample product before submitting an order to ensure products are suitable and are of the standard of quality they would expect. Images on the website are used for illustration purposes only.  Samples will be charged at a flat fee of £4.00 each.  The sample relating to the design you choose is refundable once you have placed an order.  Deductions will be shown on your invoice.  You will only be refunded for one sample and no more.

5.  Proofs will be emailed or posted for your approval re: spelling/wording, before I start the order.

6.  You will need to sign, date and return the attached proof approval form or send confirmation by email.

7.  Any amendments need to be addressed at the same time you return the proof approval form and before printing commences.  Any further alterations after this stage may incur additional costs, which will be quoted for each occasion.

8.  Popsycool Design© is not responsible for any misspelling after the final proof has been confirmed.

9.  The outstanding balance is payable at the same time you return the proof approval form.  An invoice will be included with your sample proofs and proof approval form.  The sample fee of £4.00 per invitation (if applicable) will also deducted.

10.  When a quote is made for other stationery items such as save the date cards, order of service, table plan, place name cards, table names/numbers, menus and thank you cards, then the full amount will need to be paid when you place an order.

11.  Your stationery will not be printed until full payment is received and cleared through the banking system.

12.  You can have your order delivered by courier or special delivery. Alternatively you are welcome to collect your order or opt for another delivery method at the time of ordering.  Popsycool Design© can inform you of the postage cost once your design(s) have been chosen.

Bespoke Wedding Stationery

13.  You will need to fill out an Order Form with all the details of your wedding day and email/post it to me.  Fill out only those areas applicable to you.  Alternatively please call or email me to discuss your requirements.

14.  If you would like a bespoke design tailored to suit your theme and/or colour scheme then there will be a small non-refundable fee of £35.00 for designing your bespoke invitation.  This helps to cover the cost of the time taken to design your invitation(s) and sourcing the materials.  The fee will need to be paid before my designing commences.

15.  The full balance will be required once you have received your sample proofs and signed, dated and returned the attached proof approval form to confirm your order.  An invoice will also be included.

16.  Proofs will be emailed or posted for your approval re: spelling/wording, before I start the order.

17.  You will need to sign, date and return the attached proof approval form.

18.  Any amendments need to be addressed at the same time you return the proof approval form and before printing commences.  Any further alterations after this stage may incur additional costs, which will be quoted for each occasion.

19.  Popsycool Design© is not responsible for any misspelling after the final proof has been confirmed.

20.  The prices quoted for the final invitation package include the invitation cover, inserts comprising of the invitation, RSVP card and customised additional information.  (This includes directions and accommodation) unless stated otherwise.  I can also include a section within the additional information for wedding gifts (if enough room) at no additional cost.  Envelopes are included for the invitations and self-addressed envelopes for the RSVP cards.  N.B All of this can be negotiable depending on your budget.

21.  When a quote is made for other stationery items such as save the date cards, order of service, table plan, place name cards, table name/numbers, menus and thank you cards, then the full amount will need to be paid when you place an order.

22.  Your stationery will not be printed until full payment is received and cleared through the banking system.

23.  You can have your order delivered by courier or special delivery. Alternatively you are welcome to collect your order or opt for another delivery method at the time of ordering.  Popsycool Design© can inform you of the postage cost once your design(s) have been chosen.

Other Occasions

24.  With other stationery e.g. birthday invitations, anniversary, christenings, naming ceremonies, thank you cards, baby shower, paper bunting and cake toppers; you will need to fill out an Order Form with all the details of your special occasion and email or post it back to me.  Fill out only those areas applicable to you.  Alternatively you can call or email me to discuss your requirements.

25.  Customers are advised to order a sample product before submitting an order to ensure products are suitable and are of the standard of quality they would expect. Images on the website are used for illustration purposes only.  Samples will be charged at a flat fee of £4.00 each.  The sample fee relating to the design you choose is refundable once you have placed an order.  Deductions will be shown on your invoice.  You will only be refunded for one sample and no more.

26.  The full amount is payable when you order a design from the website, please contact me for prices.

27.  Proofs will be emailed or posted for your approval re: spelling/wording, before I start the order.  An invoice will also be included.

28.  You will need to sign, date and return the attached proof approval form.

29.  Any amendments need to be addressed at the same time you return the proof approval form and before printing commences.  Any further alterations after this stage may incur additional costs, which will be quoted for each occasion.

30.  Popsycool Design© is not responsible for any misspelling after the final proof has been confirmed.

31.  Your stationery will not be printed until full payment is received and cleared through the banking system.

32.  You can have your order delivered by courier or special delivery. Alternatively you are welcome to collect your order or opt for another delivery method at the time of ordering.  Popsycool Design© can inform you of the postage cost once your design(s) have been chosen.

Bespoke Occasions

33.  With other stationery e.g. birthday invitations, anniversary, christenings, naming ceremonies, thank you cards, baby shower, paper bunting and cake toppers; you will need to fill out an Order Form with all the details of your special occasion and email or post it back to me.  Fill out only those areas applicable to you.  Alternatively you can call or email me to discuss your requirements.

34.  If you require a bespoke invitation, then I will charge a small fee on top of the price of the invitations.  This is a non-refundable nominal fee that is dependent upon the detail involved, time taken and materials used.  This fee will need to be paid before my designing commences.

35.  The full balance will be required once you have received your sample proofs and signed, dated and returned the attached proof approval form to confirm your order.

36.  Any amendments need to be addressed at the same time you return the proof approval form and before printing commences.  Any further alterations after this stage may incur additional costs, which will be quoted for each occasion.

37.  Popsycool Design© is not responsible for any misspelling after the final proof has been confirmed.

38.  Envelopes are included in the price quoted for all invitations.

39.  Your stationery will not be printed until full payment is received and cleared through the banking system.

40.  You can have your order delivered by courier or special delivery. Alternatively you are welcome to collect your order or opt for another delivery method at the time of ordering.  Popsycool Design© can inform you of the postage cost once your design(s) have been chosen.

Payment

41.  Payment can be made by cheque, cash, Paypal or BACS. Payment details will be on your invoice.

Delivery & Timing

42.  Orders vary depending on my work schedule at that time and the size of the order.   However I like to process and complete invitation orders within 4-6 weeks of Popsycool Design© receiving the signed consent form and outstanding balance cleared.  I will always aim to get them out sooner if I can.  Other stationery items can usually be completed within 2-3 weeks, again depending on my work schedule at that time.  Please feel free to ask me at the time of ordering.

43.  If an order is required quickly, notification will be needed before an order is placed to discuss whether I am able to achieve the deadline in-between other orders at that time.  Full payment will also be expected and an additional charge maybe required.

44.  You can have your order delivered by courier or special delivery. Alternatively you are welcome to collect your order or opt for another delivery method at the time of ordering.  Popsycool Design© can inform you of the postage cost once your design(s) have been chosen.

 45.  Popsycool Design© accepts no responsibility for lost or damaged orders once posted to the recipient.  However every care will be taken to package your order to ensure your items arrive in perfect condition.

46.  Popsycool Design© accepts no responsibility for damage caused when you post invitations to your guests.

Copyright

47.  All stationery, artwork and designs are subject to copyright of Popsycool Design© and any use or reproduction without prior consent is strictly forbidden and will be considered an infringement of copyright law.

48.  All stationery purchased will have my business logo on the back, including my website address which is for copyright and branding reasons.

49.  If clients wish to include copyright material such as song lyrics, poems or readings in any of the stationery they must obtain permission from the copyright owners and provide evidence that this has been obtained.  Popsycool Design© can bear no responsibility for the inclusion of any material that is in breach of copyright law.

 Cancellation

50.  Cancellation does happen, although I sincerely hope not.  If you cancel an order before it goes to print, Popsycool Design© reserves the right to refund only 50% of your 50% deposit.  If cancellation is necessary after your order is printed, then no refund is granted.  This only applies to wedding invitations and excludes other wedding stationery and occasion invitations, in this case, no refund is granted.

Health and safety

51. Some of my designs contain small detachable parts and as such they are not suitable for young children.

Miscellaneous

52.  All of Popsycool Design© are handmade by me and sometimes I will use an outside printer if your design lends itself to this.

53.  I like to provide a service that accommodates the client’s budget without compromising on the design.  Feel free to discuss any personal requirements with me before you place an order.

54.  Popsycool Design© cannot be held responsible if the material required to produce agreed designs is unavailable.   However, I will make every effort to source alternative materials to complete the order.  If I am unable to do so I will liaise with you to discuss other similar alternatives.

55.  Prices are subject to change; however any orders which have already been confirmed and a deposit paid will not be affected.

56.  Popsycool Design© will endeavor to supply the client as agreed but cannot be held liable for situations beyond it’s control, for example, discontinued materials and postal disputes, Act of God, War, Fire, Flood, Drought or other causes.

Please feel free to contact me if you require any clarity on the above terms and conditions or if you have any other queries.